IT Operations & Services Graduate · Crédit Agricole CIB
Hi, I'mMandeep Pandya
L3 Application Support & Monitoring Engineer at Crédit Agricole CIB in London, working in a
high-availability, low-latency financial trading environment. Specialising in investigations,
Elasticsearch & Kibana monitoring, Solace middleware, ServiceNow change management, and
scripting automation — bridging application developers and infrastructure teams to keep
critical systems running.
IT Operations & Services Graduate — Crédit Agricole CIB
Working in Application Monitoring & Support within a low-latency enterprise banking environment in London, specialising in observability engineering, Elastic Stack, automation, and infrastructure operations.
Responsibilities & Technologies:
L3 Application Support — bridge between app developers and infra, conducting investigations and root-cause analysis in a HA low-latency trading environment
ServiceNow — raising and executing infrastructure changes and service upgrades within ITSM processes
Elasticsearch & Kibana — built dashboards, charts, and monitoring integrations to improve environment visibility
Solace middleware — hands-on operational support, monitoring, and investigations across the messaging layer
Python, Bash, PowerShell scripting — automated data gathering, monitoring feeds, and operational reporting
Cross-team collaboration with Networks, Platforms, Developers & overseas teams; incident management and large change execution under pressure
My Projects
A collection of my best work showcasing my skills in data
engineering, web development, and AI/ML.
Data
Engineering
Customer Analytics Data Pipeline
End-to-end data pipeline using SQL, Python, Airflow, DBT, and
Snowflake for customer analytics with AI assistance.
NLP-powered chatbot that provides recipe recommendations based on
user preferences and available ingredients, Save amazing recipes, and get Nutritional Information
My professional journey — from work experience to L3 Application Support in a high-criticality financial environment, and the projects built along the way.
IT Operations & Services Graduate
Crédit Agricole CIB, London
Nov 2025 – Present
L3 Application Support sitting between application developers and the infrastructure team — conducting investigations, root-cause analysis, and troubleshooting across a high-availability, low-latency financial trading environment.
Using ServiceNow to plan, raise, and execute infrastructure changes — including service upgrades and environment changes — within strict ITSM change management processes in a high-criticality production environment.
Built and integrated monitoring tools and solutions to improve environment visibility and enable faster troubleshooting; wrote Python, Bash, and PowerShell scripts to automate data gathering for monitoring and operational reporting.
Designed and built dashboards, charts, and visualisations in Elasticsearch and Kibana to surface operational insights and support incident response across the platform.
Hands-on operational experience with Solace middleware — supporting message broker monitoring, investigations, configuration, and BAU operations across the messaging layer.
Collaborated across Networks, Platforms, Development, and overseas teams to coordinate cross-functional support; managed incidents under pressure and planned and executed large-scale infrastructure changes with minimal disruption.
Shadowed software engineers, cloud architects, and project managers to gain
insight into enterprise-level project delivery.
Observed Agile workflows, including sprint planning and stand-ups, analysing
how business requirements translates to technical tasks.
Participated in coding exercises in a developer “dojo,” reinforcing the
importance of continuous learning and collaboration.
Became familiar with cloud computing platforms (Azure, AWS) and testing
practices, gaining exposure to how businesses manage scalability and
quality.
Built awareness of the importance of stakeholder communication and
cross-functional collaboration in ensuring successful project outcomes.
Sales Advisor and Mechanic (Part-Time)
Halfords, Coventry
June
2023 – Oct 2023
Gained experience in a customer-facing, fast-paced retail environment,
developing the ability to manage priorities under pressure.
Analysed customer requirements to recommend suitable products & services,
balancing tech knowledge with clear, accessible communication.
Contributed to operational efficiency by quickly learning and applying
internal systems, ensuring smooth transactions and record-keeping.
Delivered informal training and mentoring to new team members, supporting
their onboarding and ensuring consistent service standards.
Solved technical issues for customers by diagnosing problems with car parts
and accessories, demonstrating a logical and practical problem-solving
approach.
Collaborated with colleagues across sales and workshop functions,
demonstrating the ability to work effectively in a cross-functional team.
Developed strong stakeholder management skills by engaging with a wide variety
of customers and adapting communication style to suit diverse needs.
Administrative Volunteer
Shree Krishna Temple, Coventry
Jan 2017 –
Present
Provide comprehensive administrative support for weekly operations and community events, ensuring smooth execution and organisation.
Maintain and update digital records, including membership information, donation logs, and event attendance data.
Assist in the preparation and management of financial documents such as invoices, receipts, and donation reports, supporting accurate record-keeping.
Monitor and maintain security systems, including access control and surveillance protocols, to ensure a safe environment for staff and visitors.
Coordinate logistics for community events, including scheduling, resource allocation, and communication with volunteers and stakeholders.
Perform ad hoc tasks as needed, demonstrating flexibility and responsiveness to emerging organisational needs.
Support senior management by drafting correspondence, organising meetings, and preparing documentation for community programs.
Troubleshoot IT and office equipment issues, ensuring minimal disruption to daily operations.
Contribute to process improvements and implement organisational systems for more efficient workflow.
Develop strong organisational, problem-solving, and interpersonal skills through consistent collaboration with a diverse team of volunteers and community members.
My Skills
A showcase of my technical expertise in data engineering, web
development, and AI/ML technologies.
Programming Languages
PythonAdvanced
JavaScriptAdvanced
C# .NETAdvanced
RAdvanced
C++Advanced
Flutter/DartAdvanced
JavaIntermediate
SQLAdvanced
BashIntermediate
PowerShellIntermediate
Web Technologies
Frontend DevelopmentAdvanced
HTML, CSS, React, Angular
Backend DevelopmentAdvanced
Node.js, Django, Flask
API DevelopmentAdvanced
REST, Express.js, Koa.js
Data Science & Machine Learning
Machine Learning LibrariesAdvanced
NumPy, Pandas, Scikit-learn
Data VisualizationAdvanced
Matplotlib, Seaborn, Jupyter Notebooks, Tableau, Power BI
Language Skills
EnglishNative
Reading, Writing, Listening, Speaking
GujaratiNative
Reading, Writing, Listening, Speaking
HindiProfessional
Reading, Writing, Listening, Speaking
GermanBasic
Reading, Writing, Listening, Speaking
Observability & Enterprise Monitoring
Elasticsearch
Kibana
Logstash
Elastic Agent & Beats
ITRS Geneos
Corvil
Solace
Linux / RHEL
Bash Scripting
Windows Server
Cron / Task Scheduler
Incident Management
ServiceNow
Development Tools & Practices
Git & GitHub
GitLab
Docker
AWS
Azure
SQL & NoSQL
Azure DevOps
Snowflake
Apache Airflow
VS Code
Postman
Agile/Scrum
TDD/Testing
Linux/CLI
Power BI
PyCharm
Android Studio
Notion
Jira
Software Development
MVVM/MVC
JWT/OAuth2
CI/CD
ETL Processes
Databases
SQLite3
PostgreSQL
Supabase
MySQL
MongoDB
Soft Skills & Domain Knowledge
Leadership
Communication
Problem Solving
Time Management
Business Analysis
Data Security
University Modules
A comprehensive overview of my academic achievements and grades throughout my university journey.
Year 1
Programming and Algorithms98%
Mathematics for Computer Science87%
Software Design79%
Object Oriented Programming74%
Computer Architecture and Networks74%
Foundation of App Development70%
Activity Led Computer Science Project 269%
Activity Led Computer Science Project 165%
Database Systems49%
74%
Year 1 Average
First-Class Honours
Year 2
Accredited ICT ICDL Extra Qualification83%
Data Science83%
Software Engineering82%
Advanced Algorithms82%
Big Data Programming Project81%
Theory of Computation72%
Operating Systems and Security69%
Introduction to Artificial Intelligence56%
76%
Year 2 Average
First-Class Honours
Year 3
ICT Qualification in Advanced Spreadsheets ICDL96%
Mobile App Development88%
Web API Development80%
Security73%
Individual Project70%
Individual Project Preparation66%
Machine Learning and Related Applications65%
77%
Year 3 Average
First-Class Honours
Overall Degree Performance
74%
Year 1 Average
76%
Year 2 Average
77%
Year 3 Average
76%
Overall Average
First-Class Honours
BSc Computer Science
Want to get in touch?
Feel free to connect with me on social media or drop me a message!
